Technical Support Specialist.
Location: Kallur, Khammam
Type:Intership - 3 Months
Description: We are seeking a dedicated and customer-focused Technical Support Specialist to join our team. As a Technical Support Specialist, you will be the first point of contact for our customers, providing assistance with technical issues, troubleshooting, and ensuring a positive experience. This role requires strong communication skills, technical knowledge, and a passion for helping customers resolve their challenges.
Key Responsibilities::
Serve as the primary point of contact for customers seeking technical assistance via phone, email, or chat.
Diagnose and troubleshoot technical issues related to software, hardware, and other products, guiding customers through step-by-step solutions.
Provide timely and accurate solutions to customer problems by identifying the root cause of issues and offering effective resolutions.
Collaborate with other technical support team members and escalate complex issues to senior technicians when necessary.
Record, track, and document customer inquiries and issues in the support ticketing system, ensuring accurate and comprehensive information.
Educate customers on product features, functionalities, and best practices to enhance their understanding and usage.
Offer remote assistance to customers, guiding them through installations, configurations, and updates.
Keep abreast of product updates, new technologies, and industry trends to provide up-to-date technical support.
Identify opportunities for process improvements and share customer feedback with relevant departments to enhance product quality and customer satisfaction.
Maintain a positive and empathetic attitude while addressing customer inquiries, building strong rapport with customers.
Provide outstanding customer service by ensuring timely responses and resolutions that align with company policies and values.
Qualifications:
Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
Strong technical aptitude and familiarity with various operating systems, software applications, and hardware components.
Excellent problem-solving skills and the ability to analyze and diagnose technical issues effectively.
Exceptional communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
Previous experience in a technical support or customer service role is a plus.
Patience, empathy, and a customer-centric mindset.
Proficiency in using remote
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Why Join Sunrisemitra Global Technologies
- Innovative Culture: Be part of a team that thrives on pushing boundaries.
- Collaborative Environment: We value diverse perspectives and teamwork.
- Professional Growth: Access learning opportunities and room to develop skills.
- Impactful Work: Contribute to projects that make a difference.
- Work-Life Balance: We value your well-being.
Application Process
- Apply Online: Select the position and fill out the application form.
- Submission: Provide your details, resume, and cover letter.
- Review: Our team will review your application.
- Interview: If selected, you'll be contacted for an interview.
- Decision: We'll communicate our decision to you.
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