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Technical Support Specialist.

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Careers at Sunrisemitra Global Technologies

Join our team of innovators and creators.

Technical Support Specialist.

Location: Kallur, Khammam

Type:Intership -  3 Months

Description: We are seeking a dedicated and customer-focused Technical Support Specialist to join our team. As a Technical Support Specialist, you will be the first point of contact for our customers, providing assistance with technical issues, troubleshooting, and ensuring a positive experience. This role requires strong communication skills, technical knowledge, and a passion for helping customers resolve their challenges.

Key Responsibilities::

  • Serve as the primary point of contact for customers seeking technical assistance via phone, email, or chat.
  • Diagnose and troubleshoot technical issues related to software, hardware, and other products, guiding customers through step-by-step solutions.
  • Provide timely and accurate solutions to customer problems by identifying the root cause of issues and offering effective resolutions.
  • Collaborate with other technical support team members and escalate complex issues to senior technicians when necessary.
  • Record, track, and document customer inquiries and issues in the support ticketing system, ensuring accurate and comprehensive information.
  • Educate customers on product features, functionalities, and best practices to enhance their understanding and usage.
  • Offer remote assistance to customers, guiding them through installations, configurations, and updates.
  • Keep abreast of product updates, new technologies, and industry trends to provide up-to-date technical support.
  • Identify opportunities for process improvements and share customer feedback with relevant departments to enhance product quality and customer satisfaction.
  • Maintain a positive and empathetic attitude while addressing customer inquiries, building strong rapport with customers.
  • Provide outstanding customer service by ensuring timely responses and resolutions that align with company policies and values.

    • Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
  • Strong technical aptitude and familiarity with various operating systems, software applications, and hardware components.
  • Excellent problem-solving skills and the ability to analyze and diagnose technical issues effectively.
  • Exceptional communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
  • Previous experience in a technical support or customer service role is a plus.
  • Patience, empathy, and a customer-centric mindset.
  • Proficiency in using remote

    • Apply Now

    Why Join Sunrisemitra Global Technologies

    • Innovative Culture: Be part of a team that thrives on pushing boundaries.
    • Collaborative Environment: We value diverse perspectives and teamwork.
    • Professional Growth: Access learning opportunities and room to develop skills.
    • Impactful Work: Contribute to projects that make a difference.
    • Work-Life Balance: We value your well-being.

    Application Process

    1. Apply Online: Select the position and fill out the application form.
    2. Submission: Provide your details, resume, and cover letter.
    3. Review: Our team will review your application.
    4. Interview: If selected, you'll be contacted for an interview.
    5. Decision: We'll communicate our decision to you.

    Frequently Asked Questions

    • How do I apply for a position?
    • What should I include in my cover letter?
    • What is the interview process like?
    • How soon can I expect to hear back after applying?

    Contact Information

    If you have questions, contact our HR team at hr@sunrisemitra.com.

    © Sunrisemitra Global Technologies 2023

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